MENTAL HEALTH & COUNSELING SERVICES FOR UNIVERSITIES IN BERLIN AND ABROAD

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Our international and multilingual team of professional counselors and psychologists offer students mental health support and solutions-focused guidance online, on campus, or in Berlin Mitte.

FREQUENTLY ASKED QUESTIONS

 

 

SERVICES WE DO NOT OFFER:

  • Crisis services (suicidality, extreme emotional distress). In acute crisis, we recommend contacting the Berliner Krisendienst.

  • Ongoing psychotherapy for clinical mental health problems.
     

 

HOW ARE SESSIONS SCHEDULED?

Students directly book counseling sessions through a secure and confidential booking software or through a dean or specified staff member. The university may determine how the allocated hours are to be used.
 

 

HOW LONG IS A SESSION?

A single session usually lasts for 45 minutes. Sometimes a concern can be resolved in one meeting; other times more appointments can be helpful. Ongoing counseling appointments are typically scheduled weekly or every other week.
 

 

OUR COMMITMENT TO DIVERSITY & INCLUSION

All students and staff are welcome regardless of their race, color, religion, national origin, economic status, physical or mental disability, medical condition, sexual orientation, gender identity or expression.
 

 

WHO ARE THE COUNSELORS?

Our team of professional counselors and psychologists come from all around the world and speak several different languages. They are highly qualified, meticulously vetted specialists with a passion for supporting all students in a safe environment.
 

 

WHAT LANGUAGES DO YOU WORK IN?

English is our primary working language, however, we also have counselors who can work various other languages including, Arabic, Swahili, French, Spanish, Croatian, Polish , Hindi, and Mandarin.
 

 

WHERE CAN SESSIONS BE HELD?

Sessions can be held online, on campus or at our comfortable counseling rooms in Berlin Mitte.
 

 

ARE SESSIONS CONFIDENTIAL?

Yes. Confidentiality is extremely important to us. However, if a student is at risk of harm to themselves or others, we will contact and inform a school administrator immediately. We may discuss cases with school administrators on a need to know basis if a student signs a confidentiality waiver.

 

WHAT ABOUT DATA PROTECTION?

Linden is committed to protecting the privacy of our clients and is a GDPR compliant company. All data is stored on GDPR compliant platforms. Our pledge is to safeguard any information we collect associated with students and staff. Our online platforms are also HIPPA compliant. You can read about our data protection policy and practices on our website.

 

TRACKING MONTHLY PLAN

Our system provides a monthly overview of used sessions. Linden will also send monthly updates on sessions used, if needed.

 

EVALUATIONS

Linden programs are accompanied by thorough evaluations of our efficacy to ensure that we are meeting the goals of our clients. Academic institutions with a monthly plan receive an end of semester evaluation report with student feedback.

 

WHAT HAPPENS TO UNUSED HOURS?

Hours do not automatically roll over to the following month.

 

WHAT HAPPENS IF A STUDENT MISSES AN APPOINTMENT?

Our booking software automatically sends out reminders 36 hours before a session to help students manage their schedules and avoid missing sessions. Counselors may close a session after 30 minutes if a student does not show. Sessions cancelled by students less than 24 hours in advance will be recorded and counted as used. Exceptions may be made in emergency situations or in cases of illness.

 

INCREASING OR DECREASING MONTHLY PLANS

Schools may adjust, reduce or add hours in their counseling plan at any point for the following month. Monthly counseling plans may be made for 4, 6, or 12 month durations.

 

ARE THE SERVICES COVERED BY HEALTH INSURANCE?

Currently Linden is able to accept some international health insurances such as GeoBlue. Our services are not covered by German public health insurance. Speak with us if your students are covered by a specific health insurance company that you think we should partner with.

 

WHAT IS THE CANCELLATION POLICY?

Monthly counseling plans may be cancelled in writing with a 2 month notification period.